Pre-Owned Jewelry and Bead Pieces
Frequently Asked Questions
Here’s our polished FAQ (Frequently Asked Questions) section, which effectively aligns with our business story.
Are your items new or pre-owned?
At this time, Bead & Glow primarily offers pre-owned jewelry and bead pieces that are carefully selected for quality, beauty, and wearability. As we grow, we plan to expand into brand-new designs inspired by decades of collection and experience.
Are pre-owned items cleaned before shipping?
Yes. All items are inspected and gently cleaned before shipping. However, we do not alter or “restore” items unless clearly stated in the listing.
How do you describe the condition of your items?
Each listing includes a clear Condition section. Because many pieces are pre-owned, normal signs of gentle wear may be present. We highlight any noticeable flaws in the description and photos.
Do you guarantee authenticity?
We strive to provide accurate information based on our experience and thorough inspection. If an item is stamped (e.g., 925, 14K), we will mention it in the listing. For vintage or pre-owned items, full certification may not always be available unless stated.
Do your items come with certificates or appraisals?
Most pre-owned pieces do not include certificates unless explicitly mentioned in the listing. If a piece comes with documentation, it will be noted clearly.
Can I request additional photos or details?
Absolutely. Message us anytime, and we’ll be happy to provide extra photos, measurements, or close-ups so you can shop with confidence.
How do you package and ship orders?
Every order is carefully packed to keep your jewelry safe. Most items ship within 1–3 business days, and you’ll receive a tracking number once your order is shipped.
Do you offer gift packaging?
Yes! If you’re buying a gift, you can request gift-ready packaging (when available). You may also include a short message to be added to the package.
Do you accept returns?
Because many of our pieces are pre-owned and unique, items are typically sold AS-IS and non-returnable unless otherwise stated. If you encounter an issue with your order (wrong item, damage during shipping), please contact us immediately, and we will be happy to assist you.
Can you resize rings or modify jewelry?
Currently, we do not offer resizing or modifications. However, we may recommend a trusted local jeweler for adjustments.
How can I know my ring size or bracelet length?
We include measurements in every listing whenever possible. If you need help understanding sizing, please message us, and we’ll be happy to guide you.
Will you offer custom-made jewelry in the future?
Yes — our long-term plan is to create new and original bead and jewelry designs, leveraging decades of experience. Follow our shop to stay updated as we expand into new collections.
Do you restock items?
Many of our items are one-of-a-kind, so restocks may not be possible. If you love something, we recommend purchasing it while it's still available.
How can I contact you?
You can message us directly through the shop at any time. We aim to respond within 24 hours (often sooner).